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Opening Arrangements

In line with the latest Government and Public Health England advice, and for the safety and wellbeing of our visitors and staff, the April reopening of Sandringham House, Museum & Gardens will be delayed until further notice, with the Visitor Centre, including the café, shop car parks and play area also closed until further notice.

Important FAQ Information below...

FAQ's

Are the Car Parks Closed?

Yes, in line with Government guidance we have now closed our car parks and encourage people not to travel to Sandringham Country Park to walk their dog or exercise. These activities should be done near your home.

What if I have already bought an admission ticket online?

Pre-purchased tickets are valid for any day in the season through to October 2020 and can be used any time after the House, Museum and Gardens have re-opened. If you are only able to visit in April please contact us for a refund.

When will you re-open?

We are continuing to monitor the situation, but at this stage we are unable to confirm when we will re-open the facilities. Decisions will be taken based on the relevant Government advice, and we will continue to share any updates on this page.

What if I have bought a season ticket?

We will ensure that all season tickets are valid for 12 months from the day that Sandringham House, Museum and Gardens re-open.

Which events will be cancelled?

We are working closely with our event partners, with all cancellations or postponements being updated on our website. Please keep an eye on our events page for the latest updates

What if I have a group booking in April?

We have cancelled all group bookings in April, and there will be no cancellation fee. Please contact us if you would like to re-schedule or have any other query in relation to a group booking.

Can I walk my dog in the Country Park ?

Yes, if the park is local to you and you do not have to travel there by car, bike or bus.The Car Parks are now closed. Please remember to follow Government advice, including staying more than 2 meters from others if you go for a walk outdoors, and to exercise good hand hygiene. For more information please see latest Government advice and NHS guidance

Are you closing the play area?

Yes, the Play Area will close at 5pm on Friday 20th March and remain closed until further notice. We will continue to review this on an ongoing basis.

Will the toilets be open ?

The toilets will not be open so do please bear this in mind if visiting.

What are you doing to keep visitors and staff safe?

In line with Government advice, we have introduced additional cleaning to our already comprehensive routines, with particular focus on surfaces that are touched regularly, such as door handles, hand rails, and toilets. We are ensuring that all of our staff are receiving regular guidance and updates for the workplace.

How can I help?

Please continue to follow Government advice, and find out how to protect yourself or check if you need medical advice on the NHS website

We will continue to monitor this developing situation, and share Sandringham updates as soon as they are available.