Covid-19 (Coronavirus)

Forest

Guidelines and updates

We are constantly reviewing the updated Government guidance and working with our partners across Norfolk and the UK, to develop detailed and rigorous plans for how to begin to reopen safely and responsibly. These plans focus on the safety and wellbeing of our visitors, staff and local communities.

From Monday 1st June

The North Car Park is open from 7am - 9pm with car parking charges in place, in addition the toilet facilities at the Visitor Centre are now open. The toilets will be cleaned frequently as per the guidelines and sanitising stations will be in place.

For further information on car parking charges please see Parking at Sandringham.

If required we may need to restrict the numbers of cars and visitors to protect the health and safety of our visitors and staff. Please see our guidance on exercising safely in the Country Park.

From Saturday 6th June

The Gardens at Sandringham will reopen initially for selected dates on Saturday 6th & Sunday 7th June and Saturday 13th & Sunday 14th June. This will be on an advanced, limited ticket basis. If you have a Season Ticket, Garden visits must still be pre-booked using a unique code which will be emailed to you.

Book Gardens Tickets

The Gardens will be open from 10am-5pm with the last ticket entry at 4pm. We are moving to an entirely online booking function so that we can safely manage the capacity of visitors, enjoying the Gardens. This will ensure social distancing measures and we feel it is very important to be able to monitor and manage numbers during this first easing of restrictions to ensure public safety. You can book an arrival slot at any of the following times 10am, 11am, 12midday, 1pm, 2pm, 3pm and 4pm and then stay in the Gardens for as long as you wish, each slot is limited to simply spread out the arrival of visitors throughout the day.

The take away kiosk located at the Visitor Centre will also reopen at the selected weekend dates from Saturday 6th June offering light refreshments and hot & cold drinks from 10am-4pm.

We ask that you act responsibly maintaining social distancing measures and remain vigilant at all times. Please ensure you dress for the weather on the day of your visit as our new queuing systems and social distancing measures rely on the outdoor spaces.

FAQ's

What will be open at Sandringham from Monday 1st June?

The North Car Park is open from 7am -9pm with a restricted number of parking spaces for cars for those who wish to exercise as per Government Guidelines in the Sandringham Country Park. The toilets at the Visitor Centre are now open 7am-9pm and will be cleaned frequently as per the guidelines.

What are you doing to keep visitors and staff safe?

A sanitising station is located at the Visitor Centre and we have introduced additional cleaning to our already comprehensive routines, with particular focus on surfaces that are touched regularly, such as door handles, hand rails, and toilets. The toilets will be cleaned frequently and our picnic tables removed as per the latest guidelines.

Our staff may look a little different as they will be wearing appropriate PPE and a screen has been erected at the take away kiosk to protect both our staff and visitors.

Can we pay cash?

We are encouraging contactless card payments but understand this is not always possible so will accept cash.

Are you closing the play area?

Yes, the Play Area will remain closed until further notice as per Government guidelines. We will continue to review this on an ongoing basis.

What if I have already bought an admission ticket online?

We will be contacting all pre-booked ticket holders with a range of options. Please be patient and we will contact you in due course.

What if I have bought a season ticket?

If you wish to visit the Gardens you must still pre-book an advance ticket to visit the Gardens. Car Parking Season Tickets are now valid for 12 months from 1 June. Gardens and Transport Museum Season Tickets will be valid for 12 months from 6th June (however you may use this ticket for the park from the 1st June.)

Which events will be cancelled?

We are working closely with our event partners, with all cancellations or postponements being updated on our website. Please keep an eye on our events page for the latest updates

What if I have a group booking in April, May or June?

We have cancelled all group bookings in April, May and June and there will be no cancellation fee. Please contact us if you would like to re-schedule or have any other query in relation to a group booking.

How much is parking?

Car Parking charges now apply for further information on charges please see Parking at Sandringham.

How can I help?

Please continue to follow Government advice, and find out how to protect yourself or check if you need medical advice on the NHS website

We will continue to monitor this developing situation, and share Sandringham updates as soon as they are available.