Covid-19 (Coronavirus)

Forest

Guidelines and updates

We are constantly reviewing the updated Government guidance and working with our partners across Norfolk and the UK, to develop detailed and rigorous plans for reopening safely and responsibly. These plans focus on the safety and wellbeing of our visitors, staff and local communities.

Visiting the Country Park

The North Car Park is open daily from 6am - 9pm with car parking charges in place, in addition the toilet facilities at the Visitor Centre are also open from 8.30am-5.30pm. The toilets are cleaned frequently as per the guidelines and sanitising stations are in place.

For further information on car parking charges please see Parking at Sandringham.

If required we may need to restrict the numbers of cars and visitors to protect the health and safety of our visitors and staff. Please see our guidance on exercising safely in the Country Park.

Garden Opening

Weekends until 19th July inclusive.

The Gardens at Sandringham will reopen for selected weekends only throughout June and July. This will be on an advanced, limited ticket basis. If you have a Season Ticket, Garden visits must still be pre-booked using a unique code which will be emailed to you.

Book Gardens Tickets

The Gardens will be open from 10am-5pm with the last ticket entry at 4pm. We are moving to an entirely online booking function so that we can safely manage the capacity of visitors, enjoying the Gardens. This will ensure social distancing measures and we feel it is very important to be able to monitor and manage numbers during this first easing of restrictions to ensure public safety. You can book an arrival slot at any of the following times 10am, 11am, 12midday, 1pm, 2pm, 3pm and 4pm and then stay in the Gardens for as long as you wish, each slot is limited to simply spread out the arrival of visitors throughout the day.

The take away kiosk located at the Visitor Centre will be open daily offering light refreshments and hot & cold drinks from 10am-5pm.

The Sandringham Gift Shop is now open daily from 10am-5pm, with a maximum of 10 people in the shop at any one time.

We ask that you act responsibly maintaining social distancing measures and remain vigilant at all times. Please ensure you dress for the weather on the day of your visit as our new queuing systems and social distancing measures rely on the outdoor spaces.

FAQ's

What is currently open daily at Sandringham?

The North Car Park is open daily from 6am-9pm with a restricted number of parking spaces for cars for those who wish to exercise as per Government Guidelines in the Sandringham Country Park. The toilets at the Visitor Centre are now open 8.30am - 5.30pm and will be cleaned frequently as per the guidelines. The Sandringham Gift Shop is now open daily from 10am -4pm.

What are you doing to keep visitors and staff safe?

A sanitising station is located at the Visitor Centre and we have introduced additional cleaning to our already comprehensive routines, with particular focus on surfaces that are touched regularly, such as door handles, hand rails, and toilets. The toilets are being cleaned frequently and our picnic tables have been removed as per the latest guidelines.

Our staff may look a little different as they are wearing appropriate PPE and a screen has been erected at the take away kiosk to protect both our staff and visitors.

Can we pay cash?

We are encouraging contactless card payments but understand this is not always possible so will accept cash.

Is the play area still closed?

Yes, the Play Area will remain closed until further notice as per Government guidelines. We will continue to review this on an ongoing basis.

What if I have already bought an admission ticket for the House or Gardens pre Covid-19?

We will be contacting all pre-booked ticket holders with a range of options. Please be patient and we will contact you in due course.

What if I have bought a season ticket?

If you wish to visit the Gardens you must still pre-book an advance ticket to visit the Gardens (a unique code has been emailed to you to do so). Car Parking Season Tickets are now valid for 12 months from 1 June. Gardens and Transport Museum Season Tickets are valid for 12 months from 6th June.

Which events will be cancelled?

We are working closely with our event partners, with all cancellations or postponements being updated on our website. Please keep an eye on our events page for the latest updates

What if I have a group booking?

We have cancelled all group bookings and there will be no cancellation fee. Please contact us if you would like to re-schedule or have any other query in relation to a group booking.

How much is parking?

Car Parking charges now apply for further information on charges please see Parking at Sandringham.

How can I help?

Please continue to follow Government advice, and find out how to protect yourself or check if you need medical advice on the NHS website

We will continue to monitor this developing situation, and share Sandringham updates as soon as they are available.